Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at store@theharmonystore.com. Please note that returns will need to be sent to: The Harmony Store, 7572 SW 117th Ave, Miami FL 33183. Items sent back to us without first requesting a return will not be accepted.
Return shipping: you are responsible for the cost of shipping your item back to us. We do not provide prepaid return labels. Return shipping costs are non-refundable, and if you receive a refund, the cost of any shipping we originally paid to send your order will be deducted from that refund.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance — we can't guarantee that we'll receive your returned item.
You can always contact us with any return question at store@theharmonystore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned: perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), and healing crystals or other items that may hold the user's energy once used. We also do not accept returns for hazardous materials, flammable liquids, or gases.
Additional non-returnable items: sale items and gift cards.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only replace items directly if they are defective or damaged — email us at store@theharmonystore.com in that case.
European Union 14-day cooling-off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging, and you'll need the receipt or proof of purchase.
Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days (minus any return shipping cost owed, per above). It can take extra time for your bank or credit card company to post the refund.
If more than 15 business days have passed since we approved your return and you still don't see it, contact us at store@theharmonystore.com.
Sale items
Sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return once we receive the returned item.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we'll send the refund to the gift giver, and they'll be notified of your return.
Tarot Readings
Cancellations made 24 hours before the scheduled appointment are eligible for a full refund or a free reschedule.
Last-minute cancellations and no-shows are only eligible for a partial refund, and rescheduling in that case carries a $20 rescheduling fee.
As we offer in-store services, these policies keep tarot reading appointments fair and organized for everyone.