Privacy policy

PRIVACY POLICY

Last updated: December 12, 2025

1) Overview

This Privacy Policy describes how Prolispace LLC d/b/a The Harmony Store (“The Harmony Store,” “we,” “us,” “our”) collects, uses, discloses, and retains personal information when you visit, use, or make a purchase from our website, or otherwise interact with our services (collectively, the “Services”).

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell products and services to you. Shopify may process personal information when you interact with our store. For more information about how Shopify uses personal information, you can review Shopify’s consumer privacy disclosures. Shopify

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

2) What is “personal information”?

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to you or your household. It does not include information that is de-identified or aggregated.

3) Personal information we collect

Depending on how you interact with the Services, we may collect:

  • Contact details: name, email address, phone number, billing/shipping address

  • Order and transaction details: items purchased, returns/exchanges, order history, and customer support history

  • Account details (if created): login credentials, preferences, saved addresses

  • Payment information: payment method details processed by Shopify and/or payment processors (we do not store full payment card numbers)

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, interactions, and similar activity data

  • Marketing and communication data: email marketing preferences, SMS opt-in/opt-out status, and message metadata (e.g., timestamps, delivery status)

4) Sources of personal information

We may collect personal information:

  • Directly from you (checkout, forms, account creation, customer support)

  • Automatically (cookies and similar technologies when you browse)

  • From service providers (payments, shipping, analytics, customer support tools, messaging tools)

  • From partners you authorize (e.g., social platforms if you use certain integrations)

5) How we use personal information

We use personal information to:

  • Provide the Services (process payments, fulfill orders, ship products, handle returns, customer support)

  • Account management (authentication, preferences, saved info)

  • Transactional communications (order confirmations, receipts, shipping/delivery updates)

  • Marketing & advertising (emails and SMS where permitted, and online advertising)

  • Security & fraud prevention (risk screening, abuse prevention, platform safety)

  • Legal/compliance (tax, accounting, and responding to lawful requests)

6) Email and SMS communications

A) Email

If you provide your email address, we may send transactional emails (order confirmations, receipts, shipping updates, customer service). If you opt in, we may also send promotional emails. You can unsubscribe from promotional emails at any time using the unsubscribe link; transactional emails may still be sent.

B) Transactional SMS (order updates)

If you provide your mobile number during checkout or in your account settings, we may send text messages related to your orders and account (for example, order confirmations and delivery notifications). Message frequency varies. Message and data rates may apply.

C) Promotional SMS (marketing)

If you affirmatively opt in to marketing texts, you consent to receive recurring promotional SMS from The Harmony Store, including by automated technology. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

Opt-out: Reply STOP to cancel marketing texts. Reply HELP for help. You may also contact us at store@theharmonystore.com. We may send a one-time confirmation of your opt-out.

Note: Florida’s telephone solicitation rules and federal TCPA risk are heavily driven by what your opt-in checkbox says and whether you can prove consent. FCC Docs+3Online Sunshine+3The Florida Bar+3

7) Cookies, analytics, and targeted advertising

We and our partners may use cookies and similar technologies to:

  • operate the site,

  • remember preferences,

  • understand usage,

  • measure marketing performance, and

  • deliver or measure ads.

Depending on the Shopify features and advertising tools you enable, some data uses may be considered “targeted advertising” or “sharing” under certain US state privacy laws. Shopify provides settings and tools to support these controls, including Global Privacy Control (GPC) handling where applicable. Shopify Help Center+2Shopify Help Center+2

8) How we disclose personal information

We may disclose personal information to:

  • Shopify and apps/tools you enable to run the store (hosting, checkout, fraud tools, etc.)

  • Service providers (payment processors, shipping carriers, fulfillment partners, analytics, customer support)

  • Advertising/marketing partners (only as needed to market and measure, and subject to your choices/rights)

  • Legal and compliance (to comply with law, enforce policies, protect rights, prevent fraud)

SMS service providers (important)

If you opt in to SMS, we may share your phone number, opt-in/opt-out status, and messaging metadata with vendors that help deliver messages and manage compliance. We do not sell your SMS opt-in consent or phone number to third parties for their own marketing. The Florida Bar+1

9) “We don’t sell your information” (plain-English statement)

We do not sell personal information for money.
However, depending on which advertising features you enable and how state privacy laws define “sell” or “share,” some uses (such as sharing identifiers for targeted advertising) may be considered a “sale” or “sharing” even if no money is exchanged. Where required, we provide opt-out choices and honor applicable signals (such as GPC) for eligible visitors. Shopify Help Center+2Shopify Help Center+2

10) Your rights and choices

Depending on where you live, you may have rights such as:

  • access/know,

  • delete,

  • correct,

  • portability,

  • opt out of sale/sharing/targeted advertising (where applicable),

  • and limit certain processing.

Some state privacy laws (including Florida’s Digital Bill of Rights) may apply depending on business scope and statutory thresholds. White & Case+2Clifford Chance+2

Marketing preferences

11) Data retention

We retain personal information as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and why we collected it.

12) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No security measure is perfect; we cannot guarantee absolute security.

13) Children’s data

The Services are not intended for children under the age of majority in your jurisdiction, and we do not knowingly collect personal information from them.

14) International transfers

Your personal information may be processed outside your state or country, including in the United States and other locations where Shopify and our service providers operate.

15) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date.

16) Contact

Prolispace LLC d/b/a The Harmony Store
7572 SW 117th Ave
Miami, FL 33183
United States
Email: store@theharmonystore.com